aleno Phonebox

With aleno Phonebox, you take your guest management to the next level. No more sticky notes by the phone or scrambling to find guest details – everything now happens centrally in aleno.

When a guest calls your restaurant, aleno Phonebox automatically recognizes the phone number and instantly opens the matching profile. At a glance, you’ll see past reservations, preferences, favorite tables, or whether the guest was ever marked as a no-show. Reservation fields are automatically pre-filled, so all you need to do is confirm the details.

This way, you combine efficiency with genuine hospitality – turning every phone call into a memorable moment.

Your benefits at a glance: • Automatic guest recognition: Phone numbers are matched with existing profiles. • Instant guest insights: Preferences, history, and notes pop up right when the call comes in. • Faster reservations: Fields are pre-filled so you just need to confirm. • Fewer mistakes: No duplicate profiles, no forgotten information. • Personalized service: Guests feel recognized and valued – starting with the first “hello.” • Smarter teamwork: Everyone on your team has access to the same, up-to-date data.

Why aleno Phonebox? Because it saves time, reduces stress for your staff, and makes every guest feel special – from the very first call to the confirmed reservation.

1. Click Request Access.
2. Our team will review your request and activate the integration.
3. Connect your telephony system (e.g., VoIP or PBX) with aleno.
4. Set up permissions for your staff.
5. aleIncoming calls will now appear directly in MyTools – including guest profiles and reservation suggestions.

• Access to phone numbers of incoming calls
• Matching with existing guest profiles in aleno
• Storing reservations in the restaurant calendar
• Flexible permission management for staff